Shipping & Returns Policy

Please ensure you read this policy thoroughly for the best shopping experience with Luxee Wigs LTD. By placing an order on our website, you are agreeing to the terms listed in our policies below.

It's time to experience the best luxury hair.

 

Processing Times

Please allow 1 business day for Next Day Delivery units to be processed before shipping.

 

All standard orders have a 5-7 business day processing period.

 

Custom coloured units have a 7-10 business day processing period.

 

Orders will not be processed or shipped on weekends and/or during national holidays.

 

Shipping Updates

Please note shipping updates will not be provided via email until the processing time is complete. After processing, you will receive tracking information for your order(s) via email.

 

All UK orders are shipped with Royal Mail Special Delivery and should be received 1-2 days after the processing time is complete.

 

After your order has been shipped, please refer to Royal Mail's website and Customer Service Team regarding shipping and delivery updates. 

 

Once an order is in the hands of Royal Mail, we are not responsible for lost, stolen or damaged packaging. Please contact your local post office if you do encounter any problems or Royal Mail via their website. Our customer service team will not be able to assist with queries of this nature.

 

All orders are shipped insured. In case Royal Mail is unable to deliver your parcel in line with their terms and conditions, they will compensate us and we will subsequently compensate you. 

 

Changes/Cancellations

Please ensure your address is correct at check out. We are not responsible if your package is shipped to the wrong address per your entry. If your package is returned to us, you are responsible for paying the shipping fee again.

 

All address changes or order cancellations must be made within 24 hour of purchase. Any address change requests after this period may not be possible, or will incur duplicate shipping charges.

 

Returns/Refunds

We do not accept returns or provide refunds except for unused products in their original condition, in line with UK Consumer Law including the Consumer Rights Act 2015 and Consumer Contract Regulations 2013. Your order must be unworn, unwashed, unaltered and in its original packaging with all tags in tact.  Customised and custom coloured units are exempt from return under this Law and will not be accepted.

To start a return, please email us at info@luxeewigs with your full name, order number, reason for return and pictures/videos of your unopened and unused hair. This must be within 14 days of receipt of your item. Any sign of use will result in your return being rejected.

You will be responsible for the shipping cost to return your item. We recommend that you ship your return with tracking and insurance to avoid any issues with lost items through your chosen postal service. We must receive your hair within 14 days of notification of return.

 

Please ensure that you read this policy thoroughly for the best shopping experience with Luxee Wigs.